At Glocal Germany, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our platform to access travel services in Germany.
Last Updated: January 2026
1. Information We Collect
1.1 Information You Provide
When you use our services, we collect information that you voluntarily provide, including:
- Contact Information: Name, email address, phone number, and billing address when you make inquiries or bookings
- Account Information: Username, password, and profile preferences if you create an account
- Booking Details: Travel dates, destination preferences, service selections (car rental, eSIM, flights, hotels, insurance)
- Payment Information: Credit card details, billing address, and transaction history (processed securely through our payment partners)
- Communication Data: Messages you send us through contact forms, emails, or customer support channels
- Travel Documents: Passport information, driver's license details, or other identification required by service providers
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, click patterns, search queries, referral sources
- Location Data: Approximate geographic location based on IP address
- Cookies and Tracking: Data collected through cookies, web beacons, and similar technologies (see our Cookie Policy)
1.3 Information from Third Parties
We may receive information about you from our service partners, including:
- Car rental companies, hotels, airlines, insurance providers, and eSIM providers
- Payment processors and fraud prevention services
- Marketing and analytics partners
- Social media platforms if you connect your accounts
2. How We Use Your Information
Glocal Germany uses your personal information for the following purposes:
2.1 Service Provision
- Connecting you with local service providers in Germany
- Processing and facilitating your bookings for car rentals, eSIMs, flights, hotels, and travel insurance
- Managing your account and preferences
- Providing customer support and responding to inquiries
- Sending booking confirmations, updates, and service notifications
2.2 Platform Improvement
- Analyzing user behavior to improve website functionality and user experience
- Conducting market research and gathering feedback
- Testing new features and services
- Optimizing our search and recommendation algorithms
2.3 Marketing and Communication
- Sending promotional emails about travel deals, new services, and special offers (with your consent)
- Personalizing content and advertisements based on your interests
- Running contests, surveys, and promotional campaigns
- You can opt out of marketing communications at any time
2.4 Security and Legal Compliance
- Detecting and preventing fraud, security breaches, and technical issues
- Verifying identity and preventing unauthorized access
- Complying with legal obligations and responding to law enforcement requests
- Enforcing our Terms and Conditions
- Protecting our rights, property, and safety, and that of our users
3. How We Share Your Information
Glocal Germany acts as an intermediary platform. We share your information with third parties only in the following circumstances:
3.1 Service Providers
We share necessary information with local service providers to fulfill your bookings:
- Car Rental Companies: Name, contact details, driver's license, payment information
- Hotels: Name, contact details, check-in/check-out dates, payment information
- Airlines: Name, passport details, travel dates, contact information
- Insurance Providers: Name, travel dates, coverage details
- eSIM Providers: Email address, device information, activation details
3.2 Business Partners
- Payment Processors: Secure transaction processing (e.g., Stripe, PayPal)
- Technology Partners: Hosting, analytics, customer relationship management
- Marketing Partners: Advertising networks, email service providers
3.3 Legal and Regulatory Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Enforce our terms and conditions
- Protect our rights, privacy, safety, or property
- Investigate fraud, security issues, or technical problems
3.4 Business Transfers
If Glocal Germany is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Active Accounts: Information is retained while your account is active
- Booking Records: Retained for 7 years for legal, tax, and accounting purposes
- Marketing Data: Retained until you unsubscribe or request deletion
- Legal Obligations: Some data may be retained longer to comply with German and EU regulations
After retention periods expire, we securely delete or anonymize your information.
5. Your Privacy Rights
Under the General Data Protection Regulation (GDPR) and German data protection laws, you have the following rights:
5.1 Access and Portability
- Request a copy of your personal data we hold
- Receive your data in a structured, commonly used format
- Transfer your data to another service provider
5.2 Correction and Completion
- Update or correct inaccurate or incomplete information
- Add missing information to your profile
5.3 Deletion ("Right to be Forgotten")
- Request deletion of your personal data
- Note: Some information may need to be retained for legal or contractual obligations
5.4 Restriction and Objection
- Restrict processing of your data in certain circumstances
- Object to processing based on legitimate interests
- Opt out of marketing communications at any time
5.5 Withdraw Consent
- Withdraw consent for data processing where consent was the legal basis
- Does not affect the lawfulness of processing before withdrawal
5.6 Lodge a Complaint
- File a complaint with a supervisory authority if you believe your rights have been violated
- German Federal Commissioner for Data Protection: www.bfdi.bund.de
To exercise your rights, contact us at: [email protected]
6. Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data transmissions use SSL/TLS encryption
- Access Controls: Strict authentication and authorization protocols
- Secure Storage: Data stored on secure servers with regular backups
- Payment Security: PCI DSS compliant payment processing
- Employee Training: Staff trained on data protection and security practices
- Regular Audits: Periodic security assessments and vulnerability testing
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protection measures.
7. International Data Transfers
Glocal Germany operates primarily within the European Union. However, some of our service partners and technology providers may be located outside the EU/EEA:
- We ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs)
- Data transfers comply with GDPR requirements
- We work only with partners who maintain adequate data protection standards
8. Children's Privacy
Glocal Germany does not knowingly collect personal information from children under 16 years of age. Our services are intended for adults planning travel to Germany. If you are under 16, please have a parent or guardian use our services on your behalf.
If we discover we have collected information from a child under 16, we will delete it immediately. Parents or guardians who believe their child has provided information should contact us at [email protected].
9. Cookies and Tracking Technologies
We use cookies, web beacons, pixels, and similar technologies to enhance your experience and collect usage data. These technologies help us:
- Remember your preferences and settings
- Understand how you use our website
- Personalize content and advertisements
- Measure campaign effectiveness
For detailed information about our cookie practices, types of cookies used, and how to manage your preferences, please see our Cookie Policy.
10. Third-Party Links
Our website contains links to third-party websites and services, including our partner providers (car rental companies, hotels, airlines, insurance providers, eSIM providers). When you click these links, you leave our platform:
- We are not responsible for the privacy practices of third-party sites
- Each provider has its own privacy policy
- We encourage you to review their policies before providing personal information
- Our Privacy Policy applies only to information collected on glocalgermany.com
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes:
- We will update the "Last Updated" date at the top of this page
- We may notify you via email or prominent notice on our website
- Continued use of our services after changes constitutes acceptance
- We encourage you to review this policy regularly
12. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on the following legal grounds:
- Contract Performance: Processing necessary to provide services you requested
- Consent: You have given explicit consent for specific purposes (e.g., marketing)
- Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, analytics)
- Legal Obligations: Processing required to comply with legal or regulatory requirements
13. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
14. Your Consent
By using Glocal Germany's website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein. If you do not agree with this policy, please do not use our services.
For marketing communications, we will obtain your explicit opt-in consent before sending promotional emails. You can withdraw consent at any time by clicking the unsubscribe link in our emails or contacting us directly.